Club Pass tickets will be honored at the postponed 19th edition festival June 17-25, 2022. In consideration of these unprecedented times, since the Pass is a value pass to a festival series and not a ticket to a specific show on a specific date, pass holders may use their passes in 2022 or 2023. Passes may also be shared or transferred. We have been honored to bring you the finest in creative improvised music from around the world for 18 years in our renowned club pass series.
We are all living through unprecedented times that have caused grief, confusion, and anxiety and we completely understand that hardships and frustration are mounting in many forms.
We would like to explain RIJF’s appeal to you regarding the Club Pass series ticket policy. In order to ensure your jazz festival stays healthy past the current worldwide Covid-19/Coronavirus pandemic, before the festival was forced to postpone the 19th Edition to 2021 and now 2022 due to the force majeure nature of this pandemic. We have agreed, as have the majority of our patrons, that this is necessary and in the best interests of health and safety.
FAQs on Club Pass Ticket Policy
Q: Can I get a refund for the Club Pass tickets I purchased?
A: On your ticket purchase, it states that “RIJF shall reserve the right to credit your ticket toward a future festival performance.” Please know that RIJF has re-committed to 240 concerts by artists whose performances were placed in a force majeure situation by the pandemic, beyond everyone’s control. As a matter of ethics, RIJF will honor all contracts made with artists who were scheduled to appear this year, for our postponed 19th Edition June 17-25, 2022. As schedules change, every effort will be made to present artists who were supposed to perform at RIJF in 2020. RIJF will announce the revised lineup in March 2022.
Your investment in purchasing your Club Pass tickets early is unprecedented in the music industry. For 18 years now, you have allowed RIJF to build the Club Pass series and offer you tickets at extremely discounted prices. RIJF is unique and world-renowned because of this. For ethical purposes, we will maintain our commitments to the artists who will be rebooked to appear in 2022.
Refunding 2020 Club Pass series “value” tickets to patrons and still honoring contracts with rescheduled artists would spell financial disaster for RIJF. To save the festival for you, our patrons, the only solution is what we are doing, which is to credit all purchased tickets.
Q: I bought Club Pass tickets: 1) as a Christmas gift for my family, 2) I will not be here, 3) I am moving, 4) the rescheduled dates do not work for me, can I please get a refund?
A: We are appealing to our patrons to take advantage of the open and extended credit on the value of your purchase for our 2022 or 2023 festivals. You may also transfer your ticket order or credit to another person. Your Club Pass tickets are general admission, multi-entry, multi-venue, value ticket and are non-refundable.
Q: I bought tickets to other events and was offered a refund, why aren't you offering Club Pass ticket refunds?
A: RIJF has now refunded (or will soon refund) tickets held to all completely canceled shows that will not happen, Wynonna & The Big Noise, Nile Rodgers & Chic, Garth Fagan & Monty Alexander, and Trombone Shorty & Orleans Avenue as well as Puss N Boots and Spyro Gyra (just canceled) which are reserved seat Eastman Theatre shows. 1 show, 1 seat, 1 ticket.
There is a vast difference between reserved seat events and RIJF’s 3- and 9-Day Club Pass series tickets, which are steeply discounted value tickets allowing attendance to as many shows as physically possible. Club Passes are fully transferable and shareable. They are a specially-priced value tickets for an experience. As stated already, in light of our festival's current situation due to the pandemic, we will consider refund requests.
Since 2002, RIJF has developed its Club Pass series to offer as many performances on one ticket (a pass) as possible. Patrons who purchase 3- and 9-Day Club Pass tickets from late October to March before any artist names have been announced, know that the festival delivers high-level entertainment for a very low price over the course of several days in multiple venues.
Even because of the pandemic and a postponed event, Club Pass ticket holders have invested in an experience that not been canceled but has been postponed due to a pandemic, which is far beyond everyone’s control. The flight has been delayed so to speak. Plus, we want all our patrons to understand that if our pass price increases during the next three years, there will be no extra cost to them when they redeem their ticket during that time.