XRIJF Club Pass

It's the hottest ticket in American Jazz!
Your value pass to discovery!

The Club Pass is XRIJF's unique pass that gives you access to up to 221 sets of music June 23 - July 1, 2017 at the festival's 13 official Club Pass Series venues.

WHY GET THE PASS?

Because it offers the opportunity to sample music from some of the finest artists from throughout the world. It gives you have the freedom to discover new artists. You can come and go from venues as you please. And, you save off the individual entry cover charges of $35 for Kilbourn Hall and $30 at all other Club Pass venues.

We offer the Club Pass in two convenient options, 3-Day and 9-Day.

  • The 9-day Pass is good all nine days of the festival at all Club Pass venues. $204 + $6 services charges.
  • The 3-day Pass is good any three days (you choose the days) of the festival at all Club Pass venues. $154 + $6 services charges.

CLUB PASS SHOW ENTRY WITHOUT A CLUB PASS

If you don't have a Club Pass, you can enter any Club Pass Series show for $30 ($35 Kilbourn Hall), cash only, at the door.  No advance tickets are sold for Club Pass Series Shows and there are no reserved seats. Entry is first-come, first-served for all, whether you pay cash at the door or have a Club Pass.  Since venues may fill to capacity prior to shows so to ensure a better chance of a seat, arrive early and wait in line. Doors open 30 minutes before shows.  See Club Pass Venues below. 

At the early shows at two of our busiest venues, Max of Eastman Place and Kilbourn Hall, we also offer a convenient Save Time in Line system. Check it out!

OPTIONAL: YOUR CLUB PASS CAN NOW BE PERSONALIZED

A new option this year, Club Passes may be personalized with your name and photo. This is optional. You do not need to personalize your pass but if you do, your pass can easily be replaced if lost, you will receive a coupon for 10% off in the Merchandise Tent, and be entered to win two Club Passes to next year's festival. Club Pass buyers will receive an email with easy instructions to upload a photo if you choose to personalize your pass. This will help us enhance security, streamline Club Pass use process, and to eventually develop a rewards program for our loyal Club Pass holders, something that has been requested by long-time patrons. Please note: Personalization is OPTIONAL, it is not required.  See the FAQs below for all the details. 

Club Pass Frequently Asked Questions

  1. Personalizing your pass is a new option we are offering this year.  It is not required. 
  2. Look for an email from the festival with a link and instructions to complete the short form and upload your photo. Emails are going out April 28 - May 2.
  3. If you wish to personalize your pass, the online process must be completed by May 18 to save time in line at the Festival Ticket Office.
  4. If you do not want to personalize you Pass you can just bring your Club Pass Ticket Receipt to the Festival Office located at 100 East Ave any time from June 5th through the festival. Please note, this a new location for the Shop. The Ticket Shop is open June 5-22 from 10AM – 5PM, Monday – Friday, and from June 23 – July 1 from 10AM – 11PM.
  5. If you are personalizing your Pass, once you have completed the online form and uploaded your photo, you simply bring your Club Pass Ticket confirmation receipt, either a physical ticket, print at home E-ticket, or your smartphone, to the Festival Ticket Shop located at 100 East Ave any time from June 5th through the festival. Please note, this a new location for the Shop. The Ticket Shop is open June 5-22 from 10AM – 5PM, Monday – Friday, and from June 23 – July 1 from 10AM – 11PM.
  6. If you purchased Club Passes for other members of your family or friends, you can either complete the form and upload their photos or forward the email to them and they can complete the process themselves using the ticket order confirmation number. The email you receive will explain how to do this.
  7. If you are unable to upload a photo prior to May 18, you can have your photo taken at the Ticket Shop and receive your personalized pass at that time which will take approximately 10 minutes on site. You must bring your Club Pass Ticket confirmation receipt with you in order to receive your Pass.

Emails are being sent to all Club Pass purchasers the week of May 1.   If you choose not to personalize your Pass,  you do not need to complete the online personalization process. 

For years we have gotten requests from patrons asking if there are any benefits from being a long-time loyal customer.  The personalized Club Pass is the first step in our effort to provide a rewards program for long time loyal customers.  Working with Xerox and its technology,  the option of personalized Club Passes will also enhance security at the festival, and streamline the Club Pass use process during the festival.

Club Pass patrons who personalize their passes will be able to easily get their Pass replaced if lost or stolen. Plus they will receive a coupon for 10% off any purchase in the Merchandise Tent. Coupons will be provided when your personalized Pass is picked up at the Ticket Office. 

  • No.  As has been the case since the Festival began in 2002, each Club Pass may only be used by one person, the person who purchased the pass or the person who received a Pass as a gift. 
  • You may pick up your personalized Club Pass at the jazz fest Ticket Shop June 5-22 from 10AM - 5PM,
  • Monday - Friday, and from June 23 - July 1 from 10AM - 11PM. You must bring either:
  • A printout of your Ticket Receipt
  • The receipt shown on your smartphone
  • Or, your order number.

Yes. Purchase online at www.rochesterjazz.com. Click on 3 or 9 Day Pass, choose ticket delivery option and check out. Simple as that!

No. The Club Pass prices remain the same. 

The online photo upload personalization process is a secure process. Your information will never be shared with any organization outside of the Xerox Rochester Internal Jazz Festival.

If you have a personalized pass, yes, come to the Festival Ticket Office and a replacement Pass will be issued upon presentation of your purchased club pass confirmation receipt and government issued photo ID. Passes that were not personalized cannot be replaced. 

For personalized pass holders only, if you forget to bring your personalized pass, please go to the ticket shop and advise the ticket staff who will alert the venue manager of your situation. Verification of ID and confirmation of your club pass ticket validity is required. Passes cannot be replaced if they were not personalized. 

Please come to the Festival Ticket Shop any time June 5-22 from 10AM - 5PM, Monday - Friday, and from June 23 - July 1 from 10AM - 11PM and we will take your photo and provide you with your Pass.

Yes. Please come to the Festival Ticket Shop any time June 5-22 from 10AM - 5PM, Monday - Friday, and from June 23 - July 1 from 10AM - 11PM and we will take your photo and provide you with your Pass.

You will have a chance to review your photo online but once you submit your photo, you will not be able to change it afterwards. So make sure we can see only your smiling face!

Yes, you can complete the form and select a photo from your smartphone or tablet. You must have Wi-Fi or a data plan to submit the form.

 

  • If your question is about the online personalization process, please call our Club Pass Personalization Customer Service line at 1-877-738-0286 or email: xeroxeventdesk@xerox.com Monday – Friday from 8AM – 5PM and someone will be happy to assist you. Messages left over the weekend will be answered on Monday.
  • If your question is about the Club Pass, in general, please call the Festival office at 585-454-2060 or email tickets@rochesterjazz.com

Day passes are only available for sponsors and volunteers and are not for sale. You can still enter any Club Pass Series Show by paying the cover charge at the door, $30/35, first come, first served.

No, the Club Pass is good for the 19 official Club Pass venues only.  You can purchase individual tickets for shows at Eastman Theatre.  See Ticket Info