If you purchased a Personal Club Pass and haven't personalized it yet, here's what to do:
Come to the Ticket Shop and We'll Take Your Photo
- All Personal Club Pass tickets must be redeemed for a Club Pass with your photo before you attend any show. Come to the Jazz Fest Ticket Shop now through June 21, Monday through Friday from 10 am. to 5 p.m. and June 22 through June 30 from 10 a.m. to 10 p.m.
- Come in before the Fest and beat the crowds. Lines will be longer during the fest. It takes just a few minutes to have your photo taken and your Pass made and you can take it with you
FAQs on Your Personal Non-Transferable Pass
Do I need to personalize my Club Pass?
Yes. If you purchased a Personal Club Pass, since it is for your use only, it must be personalized with just your photo. Your name will not appear on the Pass.
Is the Ticket Shop the only place I can get my Personal Pass?
Yes because that is where we have the camera and printer.
Is there a charge for personalizing your pass?
No, there is no charge to upload your photo or to have your photo taken at the Ticket Shop.
Can you use my photo from last year?
No, in the interest of customer privacy, we do not keep any personal photos or credit card information in the Club Pass system from year to year. We only maintain your contact information. So, we will need to take a new photo.
Will personal non-transferable passes still be available for purchase in June?
No. Personal are sold out. Shareable passes are still available for purchase through the Festival or until sold out.
Need help or have another question?
Call the Festival office at 585-454-2060 Monday – Friday from 8 AM – 5 PM and we will be happy to assist you. Please leave a message if we are assisting another jazz fan and we will call you back.
We look forward to seeing you on Jazz Street!!