ACCESSIBILITY
All venues are handicapped accessible.
A circulating shuttle, which runs daily from 3-11PM in a route throughout the festival footprint, is wheelchair accessible.
For outdoor shows, accessible portable bathrooms may be found:
- Outside the Rochester Regional Health Club Pass Big Tent on East Main for people attending shows in the tent.
- The Kilbourn Hall alley, between Gibbs St and Swan St, bathroom area
- For Chestnut Street and East Avenue stage free shows Friday and Saturday (on Chestnut)
UNAUTHORIZED PHOTOGRAPHY
Please be advised that no photography or video/audio recording is allowed inside any venue except by credentialed media photographers and official festival photographers. Anyone taking pictures will be asked to leave the venue.
XRIJF ONLINE TICKETING SYSTEM
When you purchase tickets via the rochesterjazz.com secure ordering system you will receive a unique patron ID and E-ticket with a barcode. All online sales final. No exchanges, no refunds. For those who prefer a ticket be mailed, tickets will be mailed for a fee of $2 per order. For those without online access, call the office at 585-454-2060, to order a Club Pass or headliner ticket.
Redeeming Headliner E-tickets (for shows at Kodak Hall at Eastman Theatre) - All headliner tickets will be scanned at the point of entry to Kodak Hall at Eastman Theatre.
- Print your E-ticket receipt at home and bring it to Kodak Hall to be scanned. Only one scan per bar code is possible.
- Bring your E-ticket receipt on your smartphone, and bring it to Kodak Hall to be scanned. No paper needed!
Personalizing and Redeeming Club Pass E-tickets
- Club Passes will now be personalized with your name and photo. You will receive an email on how to personalize your pass. It's easy and fast.
- After you have completed the online personalization process you can choose from these options:
- Print your E-ticket receipt at home and bring it to the Festival Ticket Office at 100 East Ave from June 5-22 (10AM - 5PM, Mon-Fri) or June 23-July 1 (10AM - 11PM) to exchange for your Club Pass.
- Bring your E-ticket receipt on your smartphone, and bring it to the Festival Ticket Office at 100 East Ave from June 5-22 (10AM - 5PM, Mon-Fri) or June 23-July 1 (10AM - 11PM) to exchange for your Club Pass. No paper needed!
- Write down the order number and bring it to the Festival Ticket Office at 100 East Ave from June 5-22 (10AM - 5PM, Mon-Fri) or June 23-July 1 (10AM - 11PM) to exchange for your Club Pass.
RIJF LLC offers tickets for our club pass series shows and headliner shows via
