FAQs on our 19th Edition and the Coronavirus
March 18, 2020
All Festival Updates Related to the Coronavirus COVID-19 Pandemic Will Be Posted to this Page
Update From Festival Producers - April 27, 2020
"Greetings from our RIJF team. This is a message of HOPE. We hope this finds you healthy and safe as we all do our part to social distance. And we are hopeful for a better tomorrow, with a full "flattening of the curve" allowing us to return to some form of normal.
Music is the soul of all humanity and we all crave the spirit of creative improvised music now more than ever. This has been a trying time for festivals and live events including RIJF as we have been forced to make painful decisions to either cancel or postpone our events and see a domino effect of financial and emotional burdens and in some cases devastation.
Rather than giving up during this time of uncertainty, we are continuing to take a hopeful course and are forging ahead to the best of our ability to reschedule our 19th edition festival for October 2-10. These plans are fully predicated on being able to gather safely according to recommendations of our health and government officials.
If we are able to proceed with our plans, we will follow all guidelines as specified by our health and government officials. We will also take additional precautions to provide our patrons with masks and hand sanitizer."
Please read full message here
Festival Date & Venue Questions
What are the new fall dates?
Rather than giving up during this time of uncertainty, we are continuing to take a hopeful course and are forging ahead to the best of our ability to reschedule our 19th edition festival for October 2-10. These plans are fully predicated on being able to gather safely according to recommendations of our health and government officials. If we are able to proceed with our plans, we will follow all guidelines as specified by our health and government officials. We will also take additional precautions to provide our patrons with masks and hand sanitizer.
Will the venues be the same?
Right now, we believe most will be the same and we are working through those details now. We will announce the specifics as soon as we have confirmation. If any venues are not available we have alternatives in mind.
Will the lineup be different?
As we mentioned in our last email, we have been diligently communicating with venues and all artists to reschedule the festival. Many artists we had expected to present to you in June want you to know they are ecstatic about the opportunity to be part of a rescheduled festival!
As one might expect, the revised program will feature changes. To make an analogy, over several months, our team had completed a beautiful several thousand-piece puzzle for June 19-27. Then a massive unexpected windstorm came along, blowing all the pieces into the air.
We have, however, begun the process of putting this huge puzzle back together and reshaping it to be as brilliant as we had originally intended.
Will my Club Pass be good for the new fall dates?
Yes absolutely. 3 and 9-day Club Pass tickets will be honored for the October 2020 festival.
If we are unable to attend the festival on your new fall dates when you announce those, will we be able to redeem our Club Pass ticket for next year’s festival?
Yes. If you cannot use your Club Pass in October for any reason, we understand and are going two steps further knowing that people plan their schedules in advance. We will extend the period that your ticket is valid through our 20th Anniversary Festival in 2021 or to our 2022 Festival. This credit will assure you that your Pass is good for up to two years and if you are unable to use your Pass this year, you will not sustain any price increases.
We realize these are difficult times, which is why we have amended our regular ticket policy. We are trying to be as flexible and accommodating as possible. A reminder, all Club Passes are transferable and shareable. So if you cannot use your pass, you can transfer your it as a gift to someone else.
I purchased tickets to a headliner show. Will those tickets be good for the October dates?
Yes. Be assured that ALL ticket purchases for headliners for the original dates will be honored for the new fall dates if we are able to reschedule the artists.
For those headliner shows that cannot be rescheduled we are offeirng a choice of RIJF credits or refunds. Ticket buyers will receive a direct email with the optoins and details.
In this rescheduling process there are four headliner shows that we are unable to reschedule due to artist and/or venue unavailability.
- Nile Rodgers and CHIC
- Wynonna and the Big Noise
- Trombone Shorty
- Garth Fagan Dance and Monty Alexander due to artist and/or venue unavailability.
What are my options for Canceled Headliner Show Tickets ?
- Refund - We will provide a refund for the full show value of tickets purchased. Since we do not own the ticketing system we use, we appreciate your understanding that we are unable to refund service fees. Refunds will be processed beginning May 1, 2020.
- Credit - We will provide a RIJF credit to you for full ticket purchase price toward a future festival headliner ticket, club pass or merchandise purchase in 2021 or 2022. This will be a big help to assure the future of the festival following the losses we will be sustaining this year due to these unexpected turn of events.
Can my headliner show credit be used for either headliner tickets or Club Passes for the 2021 or 2022 festival?
Yes. We are working now to set up our ticketing system to transfer those details to the 2021 and 2022 years.
Can my headliner show credit be used to purchase official festival merchandise for the 2020, 2021 or 2022 festivals?
Yes. Your credit may be used for merchandise at our 2020, 2021 or 2022 Festival. We are working now to set up our ticketing system to transfer those details to the 2021 and 2022 years.
What steps are you planning to take during the festival to protect people’s health?
We will closely consult with health and government officials and follow their recommendations to assure that we are making plans that are in the best interest of our patrons. We will work with all venues to assure best public health practices during the festival including having hand sanitizer at each venue, training for staff and volunteers, and whatever additional measures are recommended by the Monroe County Health Department and CDC.
What can I do now to help control the spread of the virus?
Be safe, follow the CDC guidelines, care for one another as best as you can and let’s work to win the battle to contain Covid 19.
Thank you all for your patience and support as our festival team works hard to work through all the details in this new situation.
Here are the top official resources in Rochester to consult to keep yourself and others healthy.