Ticket Info

2021 FESTIVAL TICKET INFORMATION


Special Notice on 19th Edition Festival Postponement to 2021 - Please Read

The festival's 19th edition, originally scheduled for June 19-27, 2020 is now officially rescheduled to July 30 – August 7, 2021, pending approval to proceed from public health officials. 

Get Ticket Announcements

Get the inside scoop. Sign up for our free e-newsletter and get all the latest news including daily updates during the Festival. 

2021 Headliner Show Tickets, Ticket Policy & FAQs
 

Tickets for Wynonna and the Big Noise, Nile Rodgers and CHIC, and Garth Fagan Dance and Monty Alexander

Refunds or credits have been issued to ticket holders for these headliner shows that were canceled due to being unable to be rescheduled.  For information contact: info@rochesterjazz.com

Tickets for Puss N Boots and Spyro Gyra
 

As of today, February 11, 2021, the Puss N Boots show rescheduled for Friday, June 18, 2021, and Spyro Gyra show rescheduled for Tuesday, June 22, 2021, are now officially CANCELED. For all patrons who hold tickets for these rescheduled shows which are now canceled, you will receive an email form to request a refund. If you do NOT receive an email from us by February 15, please call 585-454-2060.

Q: I have tickets for Puss N Boots and would like a refund, can I get one?

A: YES. The Puss N Boots show featuring Sasha Dobson, Norah Jones, and Catherine Popper and the Spyro Gyra show have officially been canceled. You will receive an email from RIJF with a refund reform request. If you do not receive one by February 15, 2021, please call 585-454-2060 with your ticket order and we will facilitate your refund. All purchased tickets will be refunded by certified bank check.

We will honor individual requests for refunds until August 16, 2020, for this rescheduled show; however, we are appealing to patrons to accept a festival open-ended “credit” which will apply towards use at any future RIJF headliner show or toward a future festival Club Pass ticket if you are unable to attend this show in 2021.

Please note: you may choose to receive a credit in lieu of a refund for use toward any future RIJF headliner show purchase or toward a future festival Club Pass ticket purchase. Contact us at 585-454-2060. Due to the high volume of expected calls, please leave us a message and we will return your call asap.


Club Pass Ticket Information, Ticket Policy & FAQs

Club Pass tickets will now be honored at the planned 19th edition festival July 30 – August 7, 2021. In consideration of these unprecedented times, since the Pass is a value pass to a festival series and not a ticket to a specific show on a specific date, if you cannot use your pass next year we are extending the pass’s full value to either of two additional years, 2022 or 2023. Passes may also be shared or transferred. 

We have been honored to bring you the finest in creative improvised music from around the world for 18 years in our renowned club pass series.

We are all living through unprecedented times that have caused grief, confusion, and anxiety and we completely understand that hardships and frustration are mounting in many forms.

We would like to explain RIJF’s appeal to you regarding the Club Pass series ticket policy. In order to ensure your jazz festival stays healthy past the current worldwide COVID-19/Coronavirus pandemic before the festival was forced to postpone the 19th Edition to 2021, Monroe County Health authorities strongly advised us to postpone the 2020 festival due to the force majeure nature of this pandemic. We agreed, as did the majority of our patrons, that this is necessary and in the best interests of health and safety.

FAQs on Club Pass Ticket Policy

Q: Can I get a refund for the Club Pass tickets I purchased? 

A: On your ticket purchase, it states that “RIJF shall reserve the right to credit your ticket toward a future festival performance.” Please know that RIJF has re-committed to over 240 concerts by artists whose performances were placed in a force majeure situation by the pandemic, beyond everyone’s control. As a matter of ethics, RIJF will honor all contracts made with artists who were scheduled to appear this year, for our postponed 19th Edition July 30-August 7, 2021 on a first right of refusal basis. Many artists will be different in the rescheduled 19th edition, however, we will endeavor to rebook 2020 artists who we were not able to perform because of force majeure.

Your investment in purchasing your Club Pass tickets early, from October to March, is unprecedented in the music industry. For 18 years now, you have allowed RIJF to build the Club Pass series and offer you tickets at extremely discounted prices. RIJF is unique and world-renowned because of this. For ethical purposes, we will maintain our commitments to the artists who will be rebooked to appear in 2021. Refunding 2020 Club Pass series “value” tickets to patrons and still honoring contracts with rescheduled artists would spell financial disaster for RIJF. To save the festival for you, our patrons, the only solution is what we are doing, which is to credit all purchased tickets.

If you cannot use the Pass in 2021 for any reason, we are extending the credit for all current ticket holders, allowing them to redeem their pass tickets for Club Passes in one of two additional years, in 2022 or 2023. 

Q: I bought Club Pass tickets: 1) as a Christmas gift for my family, 2) I will not be here,  3) I am moving,  4) the rescheduled dates do not work for me, can I please get a refund?

A: We are appealing to our patrons to take advantage of open extended credit on the value of your purchase for our 2021, 2022 or 2023 festivals. You may also transfer your ticket order or credit to another person. Your Club Pass tickets are general admission, multi-entry, multi-venue, value ticket, and are non-refundable.

Q: I bought tickets to other events and was offered a refund, why aren't you offering Club Pass ticket refunds?

A: RIJF has refunded or will refund tickets held to all completely canceled shows that will not happen, Wynonna & The Big Noise, Nile Rodgers & Chic, Garth Fagan & Monty Alexander, and Trombone Shorty & Orleans Avenue, Puss N Boots and Spyro Gyra which are reserved seat Eastman Theatre shows. 1 show, 1 seat, 1 ticket.

 

There is a vast difference between reserved seat events and RIJF’s 3- and 9-Day Club Pass series tickets, which are steeply discounted value tickets allowing attendance to as many shows as physically possible. Club Passes are fully transferable and shareable. They are specially-priced value tickets for an experience. As stated already, in light of our festival's current situation due to the pandemic, we will consider refund requests.

 

Since 2002, RIJF has developed its Club Pass series to offer as many performances on one ticket (a pass) as possible. Patrons who purchase 3- and 9-Day Club Pass tickets from late October to March before any artist names have been announced, know that the festival delivers high-level entertainment for a very low price over the course of several days in multiple venues. 

Even because of the pandemic and a postponed event, Club Pass ticket holders have invested in an experience that not been canceled but has been postponed due to a pandemic, which is far beyond everyone’s control. The flight has been delayed so to speak. Plus, we want all our patrons to understand that if our pass price increases during the next three years, there will be no extra cost to them when they redeem their tickets during that time.

Thank you for your patience, understanding, support, and trust. We look forward to hopefully seeing you on Jazz Street at RIT July 30-August 7, 2021!

Free Show Info

You do not need tickets for any free shows.  All shows go on rain or shine.  Food and beverages available at all outdoor stage venues,  Bring lawn chairs or stools. 

3 & 9-Day Club Passes for Access to Club Pass Series Shows

The Club Pass is a unique value pass that allows you to sample music from some of the finest artists from around the world!

  • Come and go as you please from  Club Pass shows 
  • Save off the individual entry cover charge of $30 for all Club Pass venues.
  • If you use your pass for just two shows a day for nine days, the individual ticket cost would be almost $600. Most people attend an average of five shows a day. The savings add up! 
  • You have the freedom and flexibility to see as many shows as you want each day. 
  • Just show your Pass at the door and enjoy the music!
  • Make great gifts for music lovers and perfect for customer and employee appreciation.

Redeeming Your Club Pass Ticket for a Club Pass

RIJF will announce all information on redeeming the 2021 festival club pass series passes in the Spring. Please return to this web page on occasion as updates will be posted here.

9-Day Club Pass
  • Unlimited access to Club Pass shows at all Club Pass venues all 9 days during the festival.
  • Can be shared and transferred.
  • See as many shows and come and go as you like. 
  • Ticket prices are the same for children, adults, students, and seniors.  
  • Pass prices are the same for children, adults, students, and seniors. 
  • Club Pass is NOT good at headliner shows.

 3-Day Club Pass

  • Unlimited access to Club Pass shows at all Club Pass venues on any 3 days during the festival.
  • Can be shared and transferred.
  • Unlimited access to Club Pass Series shows on any three days of the festival.
  • See as many shows and come and go as you like. 
  • Ticket prices are the same for children, adults, students, and seniors.  
  • Pass prices are the same for children, adults, students, and seniors. 
  • Club Pass is NOT good at headliner shows.

Redeeming Your Club Pass Ticket for a Club Pass

We will announce all information on redeeming 2021 festival club pass series passes in the Spring. Please return to this web page on occasion as updates will be posted here.


RIJF Online Ticketing System

  • RIJF is n the process of upgrading its ticketing system from Vendini to Audience View Professional powered by Ovation Tix. All tickets sold for our postponed 2021 festival via Vendini are currently being upgraded and moved into our new ticketing platform. All ticket holders will be contacted with information on our new system which will offer many exciting new features. The new system will allow patrons to establish their own accounts and will provide upgraded security for credit card processing while also offering the ability to purchased festival gift cards, merchandise, and other exciting options.

Terms & Conditions

RIJF LLC offers tickets for our Club Pass series shows and headliner shows via 

Century Payments /Authorize.net. We are a PCI Compliant Company.

RIJF LLC is located at 250 East Avenue, Rochester, New York 14604 585-454-2060

Email: tickets@rochesterjazz.com  Fax: 585-454-2061

All transactions are conducted in US Dollars

Customer Service Tel contact 585-454-2060

Delivery service is via E-Tickets, or by USPS standard First class mail. 

If purchasing for home delivery, please allow 4-7 business days for delivery.

Country of Origin for RIJF LLC is USA

Authorize.net and RIJF LLC are PCI compliant 

  • No refunds or exchanges. Your Club Pass ticket may be transferred to someone else. Once your ticket is redeemed for an official pass, the pass is also transferable.  The resale of a ticket for more than its face value without the written consent of the CGI Rochester International Jazz Festival  (RIJF, d/b/a RIJF, LLC) is prohibited by law.  As a festival patron, you assume all risk and danger incidental to attending festival performances, inside and outside any and all venues whether occurring prior to, during or after the said show(s). 
  • You assume all risk and danger of being injured in any manner and you agree that the management, its agents, and the performers are not responsible or liable for any injuries resulting from such causes. 

No alcohol, drugs or weapons are allowed in any RIJF venues. Food or glass containers may be allowed in some RIJF venues, solely at the discretion of venue management.  No recording devices, still or video cameras permitted in any festival venues. No transmission or aiding in transmitting any description, account, picture, or reproduction of any festival performance. You hereby consent to the reasonable search for alcoholic beverages, drugs, or weapons. You hereby consent to the use of your image or likeness incidental to any display, transmission, or reproduction of the event. Festival staff reserve the right to refuse admission or eject any person whose conduct is deemed by the festival to be disorderly or who fails to comply with the terms and conditions herein. In the event of a cancellation for which there is no rescheduled date, a refund for this ticket may be issued at the option of the festival and may not include additional ticketing fees (i.e., ticketing operations fee, shipping fees, etc.).

Updated February 11, 2021