Ticket Info

2021 FESTIVAL TICKET INFORMATION


Special Notice on 19th Edition Festival Postponement to 2021 - Please Read

The festival's 19th edition, originally scheduled for June 19-27, 2020, and rescheduled for October 2-10, 2020, has been postponed due to the coronavirus (COVID-19) pandemic to June 18-26, 2021. Please see the complete details here. 

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2021 Headliner Show Tickets, Ticket Policy & FAQs
 

Tickets for Wynonna and the Big Noise, Nile Rodgers and CHIC, and Garth Fagan Dance and Monty Alexander

Refunds or credits have been issued to ticket holders for these headliner shows that were canceled due to being unable to be rescheduled.  For information contact: info@rochesterjazz.com

Tickets for Puss N Boots and Spyro Gyra
 
We are pleased to announce that we have been able to reschedule these two headliner shows for our postponed 19th Edition June 18-26, 2021. For those who hold tickets for these shows, your tickets and selected seats are saved and are automatically valid for these rescheduled shows. Ticket holders do not need to do anything further.
 
Tickets are on sale now at the links below:
    • Puss N Boots – Featuring Sasha Dobson, Norah Jones & Catherine Popper - Friday, June 18, 2021 - Tickets are $83/$73/$53/$33 + service charges BUY TICKETS HERE
    • Spyro Gyra - Tuesday, June 22, 2021 - Tickets are $63/$53/$43/$33 + service charges.  BUY TICKETS HERE

Q: I have tickets for Puss N Boots and would like a refund, can I get one?

A: The Puss N Boots show featuring Sasha Dobson, Norah Jones, and Catherine Popper has not been canceled, the show has been rescheduled to Friday, June 18, 2021, at 8 PM at Kodak Hall at Eastman Theatre.

We will honor individual requests for refunds until August 16, 2020, for this rescheduled show; however, we are appealing to patrons to accept a festival open-ended “credit” which will apply towards use at any future RIJF headliner show or toward a future festival Club Pass ticket if you are unable to attend this show in 2021.

Please note: credits will be provided for any refund requests received after Aug 16, 2020, for use toward any future RIJF headliner show purchase or toward a future festival Club Pass ticket purchase. 

Q: I have tickets for Spyro Gyra and would like a refund, can I get one?

A: The Spyro Gyra show has not been canceled, the show has been rescheduled to Tuesday, June 22, 2021, 8 PM at Kodak Hall at Eastman Theatre.

We will honor individual requests for refunds until August 16, 2020, for this rescheduled show; however, we are appealing to patrons to accept a festival open-ended “credit” which will apply towards use at any future RIJF headliner show or toward a future festival Club Pass ticket if you are unable to attend this show in 2021.

Please note: credits will be provided for any refund requests received after Aug 16, 2020, for use toward any future RIJF headliner show purchase or toward a future festival Club Pass ticket purchase. 


Club Pass Ticket Information, Ticket Policy & FAQs
Club Pass tickets will be honored at the postponed 19th edition festival June 18-26, 2021. In consideration of these unprecedented times, since the Pass is a value pass to a festival series and not a ticket to a specific show on a specific date, if you cannot use your pass next year we are extending the pass’s full value to either of two additional years, 2022 or 2023. Passes may also be shared or transferred. 

We have been honored to bring you the finest in creative improvised music from around the world for 18 years in our renowned club pass series.

We are all living through unprecedented times that have caused grief, confusion, and anxiety and we completely understand that hardships and frustration are mounting in many forms.

We would like to explain RIJF’s appeal to you regarding the Club Pass series ticket policy. In order to ensure your jazz festival stays healthy past the current worldwide COVID-19/Coronavirus pandemic before the festival was forced to postpone the 19th Edition to 2021, Monroe County Health authorities have strongly advised us to postpone the festival this year due to the force majeure nature of this pandemic. We have agreed, as have the majority of our patrons, that this is necessary and in the best interests of health and safety.

FAQs on Club Pass Ticket Policy

Q: Can I get a refund for the Club Pass tickets I purchased? 

A: On your ticket purchase, it states that “RIJF shall reserve the right to credit your ticket toward a future festival performance.” Please know that RIJF has re-committed to 240 concerts by artists whose performances were placed in a force majeure situation by the pandemic, beyond everyone’s control. As a matter of ethics, RIJF will honor all contracts made with artists who were scheduled to appear this year, for our postponed 19th Edition June 18-26, 2021.

Your investment in purchasing your Club Pass tickets early, from October to March, is unprecedented in the music industry. For 18 years now, you have allowed RIJF to build the Club Pass series and offer you tickets at extremely discounted prices. RIJF is unique and world-renowned because of this. For ethical purposes, we will maintain our commitments to the artists who will be rebooked to appear in 2021. Refunding 2020 Club Pass series “value” tickets to patrons and still honoring contracts with rescheduled artists would spell financial disaster for RIJF. To save the festival for you, our patrons, the only solution is what we are doing, which is to credit all purchased tickets.

If you cannot use the Pass in 2021 for any reason, we are extending the credit for all current ticket holders, allowing them to redeem their pass tickets for Club Passes in one of two additional years, in 2022 or 2023. 

Q: I bought Club Pass tickets: 1) as a Christmas gift for my family, 2) I will not be here,  3) I am moving,  4) the rescheduled dates do not work for me, can I please get a refund?

A: We are appealing to our patrons to take advantage of open extended credit on the value of your purchase for our 2021, 2022 or 2023 festivals. You may also transfer your ticket order or credit to another person. Your Club Pass tickets are general admission, multi-entry, multi-venue, value ticket, and are non-refundable.

However, in light of your current situation, we will consider providing a refund to you. Please note: refunds must be requested by August 16, 2020.

Credits will be provided for refund requests received after Aug 16, 2020, for use toward any future RIJF headliner show purchase or toward a future festival Club Pass ticket purchase. 

Q: I bought tickets to other events and was offered a refund, why aren't you offering Club Pass ticket refunds?

A: RIJF has refunded tickets held to all completely canceled shows that will not happen, Wynonna & The Big Noise, Nile Rodgers & Chic, Garth Fagan & Monty Alexander, and Trombone Shorty & Orleans Avenue which are reserved seat Eastman Theatre shows. 1 show, 1 seat, 1 ticket.

There is a vast difference between reserved seat events and RIJF’s 3- and 9-Day Club Pass series tickets, which are steeply discounted value tickets allowing attendance to as many shows as physically possible. Club Passes are fully transferable and shareable. They are specially-priced value tickets for an experience. As stated already, in light of our festival's current situation due to the pandemic, we will consider refund requests.

Since 2002, RIJF has developed its Club Pass series to offer as many performances on one ticket (a pass) as possible. Patrons who purchase 3- and 9-Day Club Pass tickets from late October to March before any artist names have been announced, know that the festival delivers high-level entertainment for a very low price over the course of several days in multiple venues. 

Even because of the pandemic and a postponed event, Club Pass ticket holders have invested in an experience that not been canceled but has been postponed due to a pandemic, which is far beyond everyone’s control. The flight has been delayed so to speak. Plus, we want all our patrons to understand that if our pass price increases during the next three years, there will be no extra cost to them when they redeem their tickets during that time.

Thank you for your patience, understanding, support, and trust. We look forward to seeing you on Jazz Street June 18-26, 2021.

Headliner Show Info 

  • All Headliner Shows Start at 8 PM, Kodak Hall at Eastman Theatre.
  • Doors open at 7:15 PM
  • Tickets on sale at rochesterjazz.com. Buying online is the FASTEST way to buy.  Show your receipt with the barcode on your phone to enter, or print out your receipt. 
  • Order by Phone  (585) 454-2060.
  • Buy on the App - Show your receipt on your phone at the door. Download the Free App
  • Buy at the Ticket Shop 100 East Ave Open 10 am - 10 PM DURING THE FESTIVAL ONLY
  • Buy at the Door - Box Office at Eastman Theatre opens at 7 PM
  • Will Call - Opens at 7 PM. See the Will Call table in the Eastman Theatre Lobby.

Free Show Info

You do not need tickets for any free shows.  All shows go on rain or shine.  Food and beverages available at all outdoor stage venues,  Bring lawn chairs or stools. 
 
Outdoor Stages/ Free Stages
  • City of Rochester Jazz Street Stage Presented by the Community Foundation, Shows from 3:45 to 9 PM daily. Varies by day
  • City of Rochester East Ave & Chestnut Stage Presented by Wegmans. Shows at 7 & 9 PM
  • City of Rochester East Ave & Chestnut Stage Presented by Rochester Regional Health. Shows at 7 & 9 PM.
  • City of Rochester Midtown Stage (Parcel 5) Presented by Rochester Regional Health  
  • Avangrid / RGE / Barclay Damon Fusion Stage. Shows at 7 & 9 PM. 
  • Central Library of Monroe and Rochester. Shows at 12 noon.

3 & 9-Day Club Passes for Access to Club Pass Series Shows

The Club Pass is a unique value pass that allows you to sample music from some of the finest artists from around the world!

  • Come and go as you please from 228+ Club Pass shows at 13 official Club Pass venues. 
  • Save off the individual entry cover charges of $35 for Kilbourn Hall and $30 at all other Club Pass venues.
  • If you use your pass for just two shows a day for nine days, the individual ticket cost would be almost $600. Most people attend an average of five shows a day. The savings add up! 
  • You have the freedom and flexibility to see as many shows as you want each day. 
  • Just show your Pass at the door and enjoy the music!
  • Make great gifts for music lovers and perfect for customer and employee appreciation.

Redeeming Your Club Pass Ticket for a Club Pass

You may redeem your Club Pass Ticket for a Club Pass at the Festival Ticket Shop at 100 East Ave. Rochester, NY. Dates and hours to be announced. 

Please note: you must redeem your ticket for a Pass before entering any venue. Tickets cannot be exchanged at venues.

Entry to Club Pass shows is with the Club Pass or cash at the door, no advance sales. - $30 ($35 Kilbourn Hall) $30 all other Club Pass venues. M&T Bank ATMs are conveniently located throughout the festival site. Entry prices are the same for children, adults, students, and seniors.  Doors open 30 minutes before shows at all venues. 

9-Day Club Pass
  • Unlimited access to Club Pass shows at all 12 Club Pass venues all 9 days during the festival.
  • Can be shared and transferred.
  • No photos or names appear on shareable passes.
  • Unlimited access to Club Pass Series shows on all nine days of the festival.
  • See as many shows and come and go as you like. 
  • Ticket prices are the same for children, adults, students, and seniors.  
  • Pass prices are the same for children, adults, students, and seniors. 
  • Club Pass is NOT good at headliner shows at Eastman Theatre.

 3-Day Club Pass

  • Unlimited access to Club Pass shows at all Club Pass venues on any 3 days during the festival.
  • Can be shared and transferred.
  • No photos or names appear on shareable passes.
  • Unlimited access to Club Pass Series shows on any three days of the festival.
  • See as many shows and come and go as you like. 
  • Ticket prices are the same for children, adults, students, and seniors.  
  • Pass prices are the same for children, adults, students, and seniors. 
  • Club Pass is NOT good at headliner shows at Eastman Theatre.

Club Pass \ Venues

  • The Auditorium, (formerly Xerox Aud) - located at the corner of E. Broad and Chestnut Sts.) 2 shows a night, 9 nights, Club Pass or $30 cash at the door
  • Bethel Christian Fellowship (321 East Ave) Made in the UK Series, 2 shows a night, 9 nights, 6:45 & 8:45 PM, Club Pass or $30 cash at the door
  • Geva Theatre – 2 shows a night, 9 nights, Club Pass or $30 cash at the door
  • Hatch Recital Hall – 2 shows a night,  9 nights, 5:45 & 7:45 PM, Club Pass or $30 cash at the door
  • Kilbourn Hall, Eastman School of Music – 2 shows a night,  9 nights, 6 & 9 PM, (Save Time in Line wristbands for the early show, see below), Club Pass or $35cash at the door
  • M&T Pavilion Squeezer's Stage presented by DiMarco Group & City of Rochester (tent on Parcel 5) – 3 shows a night, 7 nights (4:30 PM show free), 7:00 & 8:45 PM, Club Pass or cash at the door
  • The Little Theatre - 2 shows a night, 9 nights, Club Pass or $30 cash at the door
  • Max of Eastman Place – 2 shows a night,  9 nights, 6:15 & 10 PM,  (Save Time in Line wristbands for the early show, see below), Club Pass or $30 cash at the door
  • Montage Music Hall – 2 shows a night,  9 nights, 6 & 10 PM, Club Pass or $30 cash at the door
  • Lutheran Church of the Reformation, Global Jazz Now Series – 2 shows a night,  9 nights, 7:30 & 9:30 PM, Club Pass or $30 cash at the door
  • Rochester Regional Health Big Tent –  3 shows a night, 9 nights, (6 PM show free) 8:30/10:30 shows, Club Pass or $30 cash at the door
  • Temple Building Theater presented by the Democrat and Chronicle – 2 shows a night,  8 nights (excluding Sunday, June 23, 2019),  7:00 & 9:15 PM, Club Pass or $30 cash at the door
  • Wilder Room – 2 shows a night,  9 nights, 6 & 10 PM, Club Pass or $30 cash at the door

Redeeming Your Club Pass Ticket for a Club Pass

You may redeem your Club Pass Ticket for a Club Pass at the Festival Ticket Shop at 100 East Ave. Rochester, NY. Dates and hours to be announced. 

Please note: you must redeem your ticket for a Pass before entering any venue. Tickets cannot be exchanged at venues.

Entry to Club Pass shows is with the Club Pass or cash at the door, no advance sales. - $30 ($35 Kilbourn Hall) $30 all other Club Pass venues. M&T Bank ATMs are conveniently located throughout the festival site. Entry prices are the same for children, adults, students, and seniors.  Doors open 30 minutes before shows at all venues. 

Save Time in Line at Kilbourn Hall and Max of Eastman Place 

At Kilbourn Hall, Max of Eastman Place and Geva Theatre we offer a wristband system to save patrons time spent in line, time to get food and beverages before the show or to enjoy other shows and activities around the festival.

Here's How It Works

Club Pass holders and those paying cash at the door may line up and receive a color-coded wristband that will specify a return time to see the show. You must be present and in line to get a wristband. Come back at your assigned time and enjoy the show!

KILBOURN – 6:00 PM shows only

Color-coded wristbands will be issued starting around 4 PM

First 100 wristbands - Entrance time 5:30-5:35

101-250 - Entrance time 5:35-5:40

251-400 - Entrance time 5:40-5:50

MAX – 6:15 PM shows only

Color-coded wristbands will be issued starting around 4:15 PM

First 50 wristbands - Entrance time 5:45-5:50

51-100 - Entrance time 5:50-5:55

101-230 - Entrance time 5:55-6:05

  • Color-coded wristbands for the 5:30 show will be handed out starting at 4:00 PM
  • Color-coded wristbands for the 7:30 show will be handed out starting at 6:00 PM

5:30 PM Show

First 100-Entrance time 5:00-5:05

101-250-Entrance time 5:05-5:10

251-500-Entrance time 5:10-5:20

7:30 PM Show

First 100-Entrance time 7:00-7:05

101-250-Entrance time 7:05-7:10

251-500-Entrance time 7:10-7:20


RIJF Online Ticketing System

  • When you purchase tickets via the rochesterjazz.com secure ordering system you will receive a unique patron ID and E-ticket with a barcode. Customers then have several options as to how to redeem their E-tickets.

    Only one scan per bar code is possible. All online sales final. No exchanges, no refunds.
  • All headliner tickets will be scanned at the point of entry to Kodak Hall at Eastman Theatre.
  • Print your headliner E-tickets at home and bring it to the festival to be scanned.
  • Take a photo of your E-ticket with your smartphone, and bring it to the festival to be scanned for entry to a headliner show. No paper needed!
  • For those who prefer a ticket be mailed, tickets will be mailed for a fee of $2 per order.
  • For those without online access, call the office at 585-454-2060, to order a Club Pass or headliner ticket. 

Terms & Conditions
RIJF LLC offers tickets for our Club Pass series shows and headliner shows via 

Century Payments /Authorize.net. We are a PCI Compliant Company.
RIJF LLC is located at 250 East Avenue, Rochester, New York 14604 585-454-2060
Email: tickets@rochesterjazz.com  Fax: 585-454-2061
All transactions are conducted in US Dollars
Customer Service Tel contact 585-454-2060
Delivery service is via E-Tickets, or by USPS standard First class mail. 
If purchasing for home delivery, please allow 4-7 business days for delivery.
Country of Origin for RIJF LLC is USA
Authorize.net and RIJF LLC are PCI compliant 
 
  • No refunds or exchanges. Your Club Pass ticket may be trasnferred to someone else. Once your ticket is redeemed for an official pass, the pass is also transferable.  The resale of a ticket for more than its face value without the written consent of the CGI Rochester International Jazz Festival  (RIJF, d/b/a RIJF, LLC) is prohibited by law.  As a festival patron, you assume all risk and danger incidental to attending festival performances, inside and outside any and all venues whether occurring prior to, during or after the said show(s). 
  • You assume all risk and danger of being injured in any manner and you agree that the management, its agents, and the performers are not responsible or liable for any injuries resulting from such causes. 

No alcohol, drugs or weapons are allowed in any RIJF venues. Food or glass containers may be allowed in some RIJF venues, solely at the discretion of venue management.  No recording devices, still or video cameras permitted in any festival venues. No transmission or aiding in transmitting any description, account, picture, or reproduction of any festival performance. You hereby consent to the reasonable search for alcoholic beverages, drugs, or weapons. You hereby consent to the use of your image or likeness incidental to any display, transmission, or reproduction of the event. Festival staff reserve the right to refuse admission or eject any person whose conduct is deemed by the festival to be disorderly or who fails to comply with the terms and conditions herein. In the event of a cancellation for which there is no rescheduled date, a refund for this ticket may be issued at the option of the festival and may not include additional ticketing fees (i.e., ticketing operations fee, shipping fees, etc.).

Updated July 13, 2020