ACCESSIBILITY
All venues are handicapped accessible.
A circulating shuttle, which runs daily in a route throughout the festival footprint, is wheelchair accessible.
UNAUTHORIZED PHOTOGRAPHY
Please be advised that no photography or video/audio recording is allowed inside any venue except by credentialed media photographers and official festival photographers. Anyone taking pictures will be asked to leave the venue.
ONLINE TICKETING SYSTEM
When you purchase tickets via the rochesterjazz.com secure ordering system you will receive a unique patron ID and E-ticket with a barcode. All online sales final. No exchanges, no refunds.
For those who prefer a ticket be mailed, tickets will be mailed for a fee of $2 per order. For those without online access, call the office at 585-454-2060, to order a Club Pass or headliner ticket.
Redeeming Headliner E-tickets - All headliner tickets will be scanned at the point of entry.
- Print your E-ticket receipt at home and bring it to be scanned. Only one scan per bar code is possible.
- Bring your E-ticket receipt on your smartphone, and bring it to be scanned. No paper needed!
RIJF LLC offers tickets for our club pass series shows and headliner shows via
- No alcohol, drugs, or weapons are allowed in any RIJF venues.
- Food or glass containers may be allowed in some RIJF venues, solely at the discretion of venue management.
- No recording devices, still or video cameras are permitted in any festival venues.
- No transmission or aiding in transmitting any description, account, picture, or reproduction of any Festival performance.
- You hereby consent to the reasonable search for alcoholic beverages, drugs, or weapons.
- You hereby consent to the use of your image or likeness incidental to any display, transmission, or reproduction of the event.
- Festival staff reserve the right to refuse admission or eject any person whose conduct is deemed by the Festival to be disorderly or who fails to comply with the terms and conditions herein.
- In the event of a cancellation for which there is no rescheduled date, a refund for this ticket may be issued at the option of the Festival and may not include additional ticketing fees (i.e., ticketing operations fee, shipping fees, etc.).
